Privacy Policy

Last updated: 29th January 2026

This Privacy Policy explains how The Healing Club Ltd ("we", "us", or "our") collects, uses, and protects your personal data when you visit our website 'www.jointhehealingclub.com' or contact us.

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Company name: The Healing Club Ltd
Email: thehealingclub@outlook.com

For the purposes of data protection law, The Healing Club Ltd is the data controller.

2. Information We Collect

Information You Provide to Us

This includes personal data that you voluntarily provide when you contact us, such as:

Your name and contact details (Email address and phone number)
Any information you choose to include in your message or enquiry

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

IP address, Browser type and version
Operating system
Pages visited and time spent on the website
Referring website addresses

We do not collect sensitive therapy or health information through this website.

3. How We Collect Your Data

We collect personal data when you:

Submit a contact or enquiry form
Email or phone us using the details on our website
Browse our website (via cookies or similar technologies)

4. How We Use Your Data

We use your personal data to:

Respond to enquiries and communications
Provide information about our services
Improve and maintain our website
Ensure website security
Send newsletters and updates (with your consent)

We will only use your data where we have a lawful basis to do so.

5. Lawful Bases for Processing

Under UK GDPR, the lawful bases we rely on include:

Consent – where you have given clear permission
Legitimate interests – to respond to enquiries and operate our website
Legal obligation – where required by law

6. Cookies

Our website may use cookies or similar technologies to:

Analyse website traffic
Improve user experience

You can control or disable cookies through your browser settings.

7. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.

Personal data is stored securely and only retained for as long as necessary for the purposes for which it was collected.

8. Sharing Your Data

All information shared during sessions is treated with strict confidentiality. We will not disclose session content to third parties except:

With your explicit consent
If required by law
If there is a serious risk of harm to yourself or others

During professional supervision (a requirement for ethical practice), your identity is always protected.

We do not sell, rent, or trade your personal data.

9. Your Data Protection Rights

Under UK data protection law, you have the right to:

Access your personal data
Request correction of inaccurate data
Request erasure of your data
Object to or restrict processing
Request data portability
Withdraw consent at any time (where applicable)

To exercise your rights, please contact us using the details above.

10. How to Complain

If you are unhappy with how we handle your personal data, you have the right to complain to the Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk
Telephone: 0303 123 1113

We would appreciate the chance to address your concerns first.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

The Healing Club Ltd

Email: thehealingclub@outlook.com